Leading National Accounting Firm

CommandHound has allowed me to dedicate more time to business development. I never thought it possible to feel at ease every morning about the state of all my engagements.

–– Managing Partner, Dallas Office

Related

Facts

• 50+ offices in the US
• 8,000+ professionals in the US
• Presence in 100+ countries
• 1000+ client engagements every year
• Publicly and privately held clients across all industries

Issues

• Too much time spent by officers trying to understand the status of multiple projects under their control
• Ineffective communications due to geographically dispersed clients and staff
• Inefficient escalation of critical issues on a timely manner
• Weak enforcement of accountability at all levels
• Impaired management of client expectations
• Unnecessary risk to the firm because of the lack of visibility and timely reporting

Response

• Embedded CommandHound as the monitoring and accountability tool for client engagements
• Assigned executive sponsor
• Defined milestones and metrics
• Monitored progress weekly and adjusted as needed
• Measured benefits delivered to justify further deployment

Results

• Management was able to get 30-40% of their management and supervisory time back to devote to client management and business development
• Significant increases in client satisfaction through improved communications and expectations management
• Reduction in risks by ensuring consistency and compliance throughout all projects